The Conflict Management and Resolution subfacet delves into how individuals navigate and resolve disagreements within teams or between stakeholders. It involves techniques for de-escalating tensions, mediating disputes, and fostering an environment where differing opinions can be addressed constructively. This subfacet ensures that conflicts become opportunities for growth, innovation, and improved alignment rather than sources of division or stagnation.
Abstract: Effective conflict management is a key competency for team leaders. Deutsch (1973) identifies two types of conflict management strategies: competitive (focused on winning) and cooperative (focused on problem-solving). The cooperative approach leads to more sustainable team collaboration and creativity, as it encourages open communication and mutual respect.
Deutsch, M. (1973). *The Resolution of Conflict: Constructive and Destructive Processes*. Yale University Press.
Deutsch, M. (1973). The Resolution of Conflict: Constructive and Destructive Processes. Yale University Press.
Deutsch, M. (1973). The Resolution of Conflict: Constructive and Destructive Processes. Yale University Press.
5 Conflict Management & Resolution Questions
Question 1: How do you approach situations where you disagree with a colleague’s method?
Question 2: Share a time when you turned a conflict into a productive outcome for the conflicting parties.
Question 3: Describe a time when you had to mediate a conflict between two team members with opposing viewpoints. How did you handle the situation?
Question 4: What methods do you use to de-escalate conflicts at work?
Question 5: What strategies do you use to ensure all voices and perspectives are considered during conflict resolution?